Diseño de un Sistema de Evaluación del Desempeño basado en Competencias para el Área Administrativa de la Escuela Superior Politécnica de Chimborazo

Abstract

The Current research work “Design of a Performance Assessment System Based on competences for the Administrative Area at Escuela Superior Politécnica de Chimborazo” was carried out aiming to provide a tool that allows the fulfillment of the Legal Norm as well as the requirements from the Human Talent Department. Surveys were developed in order to know that the evaluation had a very subjective rate in the parameters of knowledge and Competences, once know, an analysis of gradual methodologies among them of 360 and 90 degrees was performed to set up an own system. In order to accomplish the evaluation sub process required by the SENRES, techniques of Observable Behavior, Critical Rates, Frequency of Behavior Weighting, and Behavior Rating Scales were applied by means of key questions which allow meeting the real behavior of employees. This Way it was obtained the Design of an Assessment System which works with the 34 technical competences and the 9 universal competences recommended by the MLR the same way with a single assessor who will be able to measure based on degrees of relevance stated in the article 14 of the Technical Norm of the Performance Evaluation Sub system. It is concluded that thanks to the 86 questions contained in the system, it is possible to reduce the level of subjectivity from 100% to 28% and at the same time to accomplish with the requirements of the MLR, for instance, it is mainly recommended to implement this system in the long run and to design systems adapted to implement this system in the long run and to design systems adapted to the areas of essential activities and knowledge of the work places.