Evaluación Institucional bajo las categorías del Balanced Scorecard del Instituto Ecuatoriano de Seguridad Social caso: Dirección Provincial IESS Chimborazo

Abstract

The present research shows the evaluation conducted to the institutional planning in the Provincial Direction of Chimborazo, under the categories of Balanced ScoreCard, in order to comply with the provisions of the current Constitution of the Republic of Ecuador, in which it establishes a conception of national planning, to establish a new relationship between public policy, assurance rights and national goals, through the National Development Plan called National Plan of Good Living. The IESS (The Ecuadorian Institute of Social Security) as well as other State Institutions, must strictly abide to the objectives and policies, in this case to the proposals of the Social Development Area. The research reflects an applied methodology because it is of descriptive type, so within the methods and techniques used we have the Inductive and Deductive methods, it is also important to note the use of techniques such as field research instruments used, we have the application of the surveys involved in the investigation, in this case to workers of the Institution and also to customers of the institution, this is, people affiliated to IESS (The Ecuadorian Institute of Social Security). In the development work, t is also used computers science tools that allow to design the planning type for the fulfillment for the Institutional objectives of the IESS (The Ecuadorian Institute of Social Security). An important point in the research is the impact to lead the organization change, in which through the application of evaluation under the establish criteria the weakness of the institution was determined in different areas, as the financial perspective among others where it was being performed just 80% of the budget allocated, all this because of the lack of control to the processes.