Mejora del sistema de gestión administrativa de la Cooperativa de Ahorro y Crédito Indígena SAC Ltda., del cantón Ambato, provincia de Tungurahua, a través de la actualización del manual de funciones, periodo 2016

Abstract

The present investigation aims to improve the administrative management system of indigenous savings and credit cooperative SAC Ltda. by means of functions manual update in order to optimize the resources effective and efficiently in each department. This update was carried out through a survey applied to employees and partners of this institution, a performance test to its collaborators and a SWOT (strengthens, weaknesses, opportunities and threatens) analysis. It let us develop the update of the functions manual for each department which has different parameters of basic information for positions, departments, boss and supervision. In this manual, the description of positon, functions, responsibilities, requirements of the positions (professional degree, experience and competences) are described, so that daily functions will improve to get the best results and improve the management and good corporative image. This project will give quality services satisfying the needs of the partners with confidence and credibility. It is recommended to apply the functions manual to reach economic, social and environmental objectives.