Propuesta de un sistema de gestión del talento humano, para mejorar el desempeño laboral de la Federación de Operadoras de Transporte del cantón Shushufindi, provincia de Sucumbios para el período 2016-2020

Abstract

The present research work is a Human Talent Management System to improve the labor performance of the Federation of Transport Operators at Shushufindi canton, Sucumbios province for the period 2016-2020. Its main objective is to analyze the current situation of the level of performance and satisfaction of the staff in their work. It was achieved a development of capacity through challenges and experiences in the workplace. With this development, the interview technique was applied to the president, surveys to partners, clients, collaborators, and direct observation in the institution. It was detected that there is an absence of training plan and the provision of insufficient services on the part of the officials, it affects themselves when they meet the objectives. This is considered the development of a Human Talent Management System, which was developed in seven steps that are: selection of personnel, contracting, induction, training, motivation, and evaluation, which would allow effective collaboration of members to achieve organizational and personal goals. It is recommended that the company apply training of different nature that strengthens the level of performance in employees, in the same from, it will benefit both the internal and external involved in improving the performance. Thus, it efficiently will help to fulfill their daily tasks.