Evaluación del desempeño del talento humano de la Cooperativa de Ahorro y Crédito “Acción y Desarrollo Ltda.”, Riobamba, 2017

Abstract

The evaluation of the performance of the Human Talent of the Savings and Credit Cooperative "Acción y Desarrollo Ltda", Riobamba, has the purpose of proposing the application of a method to generate a tool to obtain information. The Labor Performance Assessment System was developed applying the 360o-degree evaluation method that allowed evaluating various events, quantifiable aspects, making a comparison of the collaborators and therefore being useful for making decisions. For its development, surveys were carried out to the partners and managers, as well as a SWOT analysis to the institution, where there was a lack of training, ignorance of evaluation tools and the measurement of efficiency and effectiveness indicators among managers and partners.The evaluation was carried out through mechanisms that allowed identifying the factors that intervene in the performance of talent human of the institution. Through which can carry out the execution of the improvement plan to meet its short or long-term objectives. It is recommended that the cooperative authorities implement this evaluation model in order to guarantee sustainability and the correct functioning of the activities and tasks entrusted to each collaborator in order to meet their stated goals.