Diseño de un sistema de gestión por procesos para la Empresa Pisos Laminados, de la ciudad de Riobamba, provincia de Chimborazo

Abstract

The main purpose of this study is to design a process management system for the laminated floors company in Riobamba city, Chimborazo province, in order to implement the administration by processes. The terms of several authors directly related to the topic were considered to the theoretical framework. In the methodological section, direct observation, surveys, and interviews as well as the inductive and deductive methods, were used. This methodology made possible gathering as much information as possible to set the proposal. In order to collect the information in the development of the process management system, technical process sheets, indicator cards, process flow diagrams, and supporting documents were created. The structure used consists of the process manual, process map, documented procedures and records. The presentation of the structure of the management system by processes seeks to achieve improvements in the management, and quality of the activities of the company. Having analysed and formulated the management system by processes, it was concluded that this research work will contribute to a better performance of the activities in all the areas that the company carries out. It is recommended to involve all the members of the company in the implementation of the system in order to raise awareness of the beginning of the change of the organizational culture by processes to make correct decisions. This will enable achieving the objectives set by the company, and achieving optimization in the management of the activities by means of the permanent training of the personnel.