Evaluación de la calidad del servicio de contenerización de residuos sólidos urbanos en la ciudad de Riobamba.

Abstract

It was evaluated the service quality of containerization of lateral charge, in order to know the efficiency of provided service, for this research became documented in an integral system of containerization handled technically not only for the user but also like offered service. The appropriate management of solid urban waste. (RSU) in last years, it has been a permanent concern for the most of decentralized governments, due to the great quantity of generated waste, to the population growth, to the migration, to the technology progress and consumerism. Strategies were designed like the location of containers georeferenciation in Riobamba city, of a total of 1030 containers, a sample of 280 was selected and it was proceed to do a semi structured interview and to analyses the provided data directly by the users classifying them technically in variables and sub variables of service in the statistical program SPSS. Subsequently the information was quantified, representing in graphics, the reduction of variables was carried out, obtaining like result the following principal components effectiveness characteristic, frequency, location and culture characteristic – municipal budget. It was determined that the collecting service of RSU is efficient. Nevertheless the users’ culture variable that is part of these principal components was inefficient for this reason it is recommended to carry out educational environmental campaigns and also of social communication.