Modelo de gestión estratégico para la Cooperativa de Ahorro y Crédito “Sumac Llacta Ltda”

Abstract

This research work aims to develop a Strategic Management Model base don the Balnaced Scorecard, aplplied to the Credit Union SUMAC LLACTA Ltda, in order to contribute to the improvement of cooperative management, through the formulation of a coherent set of indicator that enable opportune decisión making. Within the research methods of inductive, deductive, synthetic-analytic, historical logic among others were used. Techniques base on interview and observation sheet were applied, wich allowes the correct diagnostic evaluation and construction of the (CMI) Balanced Scorecard, which also had the support of important tolos such as Dsc. Map and Sistrat. Whit the proposal to implement a Strategic Management Model, base don the financial, customer, internal processes, learning and growth viewpoints, it was posible to establish strategic and specific objetives with their respective indicator and compliance percentages. Which quantifying and indicates the level of performance of each of them. It is posible to conclude that, this research provides a major contribution to the strategic management that entailed to the cooperative to improve holistically; having this tool that gives it a competitive advantage in the market in which it operates. It is therefore recommended to implement the research because through this it will be posible to aglin personal and organizational objectives with strategies for strengthening the organization.