Plan de coaching para mejorar la eficiencia del talento humano perteneciente a la Corporación Nacional de Telecomunicaciones CNT EP Chimborazo. Periodo 2015

Abstract

The present paper is a proposal of a Coaching Plan model in order to improve the human talent efficiency from Corporación Nacional de Telecomunicaciones CNT EP Chimborazo, during 2015. The macro and micro level variables have been analyzed, such as legal, political, economic, socio-cultural and technological environment; within the micro-environment the competitors, customers and the internal analysis corporation have been considered. Within the research process was used the techique of interview, direct observation, bibliographic references, market research carried out through surveys to the CNT EP human resource, which enabled us to collect primary and secondary information allowing the development of a SWOT diagnosis of the Company studied. For the proposal development a predefined Coaching Plan model has been handled which it is started by a diagnosis of current situation, after the establishments of the objectives, as a result the plan of action is developed which are determined the Coaching techniques and the methodology to be followed during the training program implementation; finally it deals with the evaluation and maintenance phase which includes criteria, tools and considerations for this last phase implementation. All this involves the necessity and make the people know the importance about coaching process within the Company, in effect the value of the proposal implementation.