Auditoría de calidad en base a la Norma ISO 9001:2015 a la Empresa Sumatex, de la ciudad de Riobamba, provincia de Chimborazo, período 2017

Abstract

The quality audit based on the ISO 9001: 2015 Standard to Sumatex Company, from Riobamba city-Chimborazo province-, 2017; was carried out to determine the conformity of the processes, the level of efficiency as an organization and issue a report on the quality of its products and services. For the execution of the Research Project, direct observation was made to the organization's facilities and its internal processes, as well as surveys of all the staff and an interview with the Manager of the company, where all the company's primary documents were analyzed. A checklist was carried out with the information obtained, which allowed verifying the level of compliance with the standard in 64% while 18% is partial compliance; and the remaining 18% of noncompliance. Based on the results obtained, it is recommended that the Manager and all those involved in the company. Take into account the conclusions and recommendations made, which can serve as a management tool for the continuous improvement of the organization, in the same way, to consider the final report of the quality audit, which contains a series of preventive and corrective actions to improve the compliance of the different processes.