Propuesta de una estructura de gestión administrativa por procesos para mejorar el ambiente organizacional y alcanzar metas empresariales en Car-Buss Yaulema, ubicado en la ciudad de Riobamba, provincia de Chimborazo

Abstract

The “Proposal for an administrative management structure by processes to improve the organizational environment and achieve business goals at Car-Buss Yaulema, located in the city of Riobamba, province of Chimborazo”, with the purpose of contributing to the improvement of the processes for the Optimization of business resources. For its development were used techniques such as: the survey and the interview, through which it could be determined that the company is administered in an empirical way. The main results obtained, firstly, with the application of the survey to the workers of the company, it can be noticed that they perform their daily tasks based on experience, since you do not have a manual, besides that they do not know what Is the execution of tasks based on a system by processes; Secondly, with the application of the interview to the manager of the body company, it was evident that he knows the generalities of the proposed system, but does not know how to implement it. In order to improve the organizational environment and achieve business goals, it is suggested to implement the present administrative management structure by processes, as this will encourage the technification of tasks and functions, and optimization of resources.