Diseño de un manual de funciones y procedimientos para la Casa de la Cultura Benjamín Carrión Núcleo, de Chimborazo, de la ciudad de Riobamba

Abstract

The aim of the present degree work was to design a manual of functions and procedures for the house Culture Benjamín Carrión Núcleo de Chimborazo, of Riobamba city, has the purpose of correctly defining the funtions and procedures that employees must fllow of the institution improving the communication channels as well as determining the activities in a specific way, responsibilities and the required profile to occupy each one of the posotions of work. Regarding the methodology of the research, the inductive and deductive method was used; also, surveys were applied to each one of the officials and, in turn, an interview whith the Director of the institution, this information helped to revead the current state of the organization Thanks to the results obtained from the specific responsibilities for each one of the Jobs, the activities that develop the jobs have been affected, because they are unaware of the extent of their competence and they have also obstructed the fulfillment of the institutional objetives. So the application of the proposal is recommended, since the Manual of funcions will be developed takind into account the specifications of each department and base don the requirement of each job.