Levantamiento de procesos y procedimientos de la Escuela Superior Politécnica de Chimborazo, en el ámbito del Rectorado

Abstract

The objective of this research was to determine the processes and procedures of the Escuela Superior Politécnica de Chimborazo, corresponding to the Rector's Office, based on the functions implicit in the regulations for the optimization of the management in the dependencies, making use of the phases that appear in the methodology for the lifting of institutional processes approved by the Polytechnic Council through resolution number 150. CP.2019 of March 22, 2019. As for the methodological part of the Research, the deductive, inductive and analytical method will be used, the techniques and the instrument used. the observation of those responsible for each process, which records the collection of verified information for the preparation of the proposal. Through the observation form it will be determined that 7 of 8 units not counted with documented procedures and 4 of them will not detect the identified processes, the consequences will be treated as: roles not determined for staff, and in general the bad management in the processes. The proposal is based on the elaboration of process maps, organic structure by processes and procedures, procedures sheet, and flow charts for each process, through which improvements in management are sought. In conclusion, the determination of the processes and procedures in the offices of the Rector's Office can affect the servers that operate in this unit, have a better performance in the execution of their activities, which fulfill the objectives, in addition to being able to control and supervise Therefore, it is recommended to prepare the manual of processes and procedures to establish the legal and regulatory framework at the Escuela Superior Politécnica de Chimborazo.