Propuesta de un modelo de gestión operativa, control y seguridad para la cooperativa de transportes Guamote en el año 2020

Abstract

The objective of this study was to develop an operational management, control and security model for Cooperativa de Transportes Guamote during 2020 in order to offer a better service to the population. To verify the current situation of the company, an evaluation sheet was applied based on 5 relevant aspects such as: organizational management, financial management, management of drivers and supportive staff, management of service provision and operational management, control and security - vehicle maintenance. In this way, relevant information was obtained for the development of this proposal. The lowest score 2 out of 5 points obtained after the analysis developed was evident in organizational management, as it was verified the absence of a process manual, functions manual among other aspects. As for the operational management, control and safety–vehicle maintenance, there is a lack of a vehicle maintenance plan to keep the transport units in optimal mechanical conditions. Besides, there is a lack of a training program for the members of the company on issues related to accidents. It is concluded that the components with a low score have impeded to provide an effective service to users. The executive level of Cooperativa de Transporte Interprovincial "Guamote" is recommended to take into account the proposal set in this research project in order to meet its user needs.