Incidencia del covid 19 en la operación de la compañía de transporte de pasajeros Transcisa S.A. en la provincia de Santa Elena

Abstract

The objective of this study was to technically determine the incidence of Covid-19 in the intraprovincial transportation company called Transcisa S.A. For the development of this research, the information was collected based on two different scenarios, before the pandemic and during the pandemic, subject to 4 axes of study: Administration, management of human talent, operation and economy. Through the investigation instruments, it was possible to determine that the company's administration during the pandemic had certain incidents such as reducing staff, reducing salaries, increasing functions and low compliance with biosecurity measures within the transportation vehicles. Regarding the operation, a work schedule was restructured, increasing the service interval on both lines 7 and 13 by 1 minute. With this change, the number of cycles per day was reduced by 15% on both lines of service. With regard to the economy, it was necessary to verify in what percentage the demand for daily passengers fell in during the pandemic, resulting in a reduction of 35% on line 7 and 24% on line 13. With this problem and high operating costs evidenced per kilometer traveled under the pandemic implied a lower annual profit to each shareholder, going from $ 18,780.80 to $ 2,000.78 in both lines of service. The improvement actions were focused on the 4 study axes, highlighting the development of a manual of functions, the provision of service under biosafety measures, the restructuring of transport routes and the analysis of the rate increase. It is recommended that the National Transit Agency take this investigation into consideration to set a possible provisional rate in contingency periods.