Modelo de gestión administrativa y financiera para el crecimiento sostenible de la empresa As_Mark, de la ciudad de Pelileo

Abstract

This degree work's objective was to design a financial and administrative management model for the consulting and medical audit company ICAMP in Quito, province of Pichincha, using administrative and financial instruments and tools to improve operability and management of internal processes of the company. In order to carry out the work, techniques such as observation, the application of surveys to the personnel on the payroll, and an interview with the Administrative-Financial Director were used to verify the organizational situation that supports the proposal to be developed. Through the analysis of the information, it was found that there was no defined organizational structure since everything was carried out empirically by a single person. The process-based medical audit and consulting company ICAMP did not focus on providing quality services since it was unaware of the processes due to the lack of flow charts that accurately determined the requirements. As for the information provided by the financial department, there was no correct structuring of the balance sheets, and the recording of transactions was done erroneously, causing problems for the General Management in decision making. The investigation concluded by mentioning that there is no defined administrative structure, no function manuals or institutional policies that standardize the activities within the company, and the financial statements do not serve as support due to their poor structuring. It was recommended that the process-based medical consultancy and auditing company ICAMP implement the proposed administrative-financial management model since it contains a structural organization chart, functions manual, institutional policies, process flow charts, and horizontal and vertical analysis and financial ratios to improve decision-making and thus increase the company's operability.