Propuesta para mejorar el proceso logístico en el servicio de transporte pesado en la cooperativa Centinela Sin Relevo

Abstract

The present study analyzed the problems encountered in the logistics area of Cooperativa “Centinela Sin Relevo” with an impact on customer satisfaction. The research methods include verified that the logistics process within the company is developed properly, a survey applied to clients, the administrative staff and collaboration personnel that appeared in the company's database in order to demonstrate the causes of the problem and opportunities for improvement. The workers' lack of knowledge about how and what functions to perform is one of the causes of failures within the company's logistics area. It is proposed to improve the logistics process taking into account the different positions involved within the logistics area of "Centinela Sin Relevo" as well as indicators that will measure the management used in the area to make immediate decisions when problems arise and prevent the development of activities within the company. In addition to this, training is proposed to improve different aspects of the company, as it is also focused and directed at all those involved in Cooperativa Centinela Sin Relevo.