Auditoría de calidad a la empresa Rio Textil, del cantón Guano, provincia de Chimborazo

Abstract

The objective of this study was the execution of a quality audit of the key operational processes of the Rio Textil company, from Guano canton. It was possible to identify the situation in which Rio Textil was, and its main deviations, through the application of research techniques, such as: an interview to the manager and surveys to the personnel. In addition, research instruments were used, including: interview, check list, direct observation and evaluation of internal control through the method COSO II ERM in the execution phase; where the methods, policies and strategies that manages the company for its orientation towards quality were evaluated. Key operational processes of Rio Textil were evaluated through: narrative ballots, COSO, and flow charts. Once the internal control was evaluated, it was possible to determine a confidence level of 47% regarding the production process that corresponds to a low level and a risk of 53% that corresponds to a high level. It was possible to identify the main deviations in the processes of the purchasing area, sales and particularly in the productive process. Consequently, seventeen non-conformities were obtained, based on this, some recommendations were given so that they can be applied by the company. At the end of the audit, the final report was presented, a document in which it was stated: the non-conformities, its causes, effects, preventive actions, corrective actions, improvement actions and specifically, an action plan. It is concluded that the quality audit constitutes an important tool of management that allows to organizations their orientation towards continuous improvement and competitiveness. For Rio Textil it is recommended to apply frequent audits to the company activities and the implementation of the proposed action plan.