Plan integral para la prestación del servicio de la compañía de transporte Ejecuttrans S.A. en el cantón Santo Domingo

Abstract

The purpose of this degree work was to develop an integral plan for the provision of the service of the transportation company Ejecuttrans S.A. in Santo Domingo canton with the purpose of analyzing the service offered by the urban public transportation company Ejecuttrans S.A., through the application of research instruments to obtain quantitative and qualitative data, it was determined that the institution lacks aspects related to the organization and processes established with the provision of service, it was found that 100% of the units do not have a mailbox for complaints and suggestions, and therefore no response process has been established. It was identified that 70% of the units do not have information on the vehicles, such as routes, frequencies, and emergency numbers. Only 21% of the units have this information installed on the vehicles, and therefore, strategies for solutions were established, such as the following: Restructuring of the functions manual, structural and functional organization chart of the institution; design of informative publicity to be placed in the units; follow-up plan by the supervisory council for compliance with the regulations of 100% of the members and transportation units. It is recommended that the managers of the institution take into consideration the present technical study with which it is intended to improve the level of service provided by the transportation company Ejecuttrans in the city of Santo Domingo.