Diseño del manual de procedimientos para el área de producción de la empresa Ecuacauchos

Abstract

The objective of this work is to design a manual of procedures for the production area in ECUACAUCHOS company from Riobamba city, to optimize resources; for which it was carried out the information gathering through surveys to the work personnel that develops activities in the production area, an interview with the manager of the company and several visits to company facilities. 100% of the workers were able to express that the instructions that they receive about the activities are verbal and they have problems with these activities, besides the general manager showed ignorance about the design of the manual of procedures. In the research, it was found that there is an absence of a manual of functions because everything is done empirically, which casts doubt on the reliability of the information about the use of resources. As part of the design proposal, a manual of procedures with the macro processes of bleris production, production of sport balls, and storage and warehouse. A total of 19 processes with their respective flow diagrams, activities, process sheets, and indicator sheets. It is recommended to delve into topics of processes and procedures in the production area in order to improve the company’s productivity