Evaluación al desempeño del talento humano de la Cooperativa de Ahorro y Crédito Divino Niño, del cantón Cumandá, provincia de Chimborazo, período 2019

Abstract

The present study entitled evaluation of the performance of the human talent department at Cooperativa de Ahorro y Crédito Divino Niño, located in Cumandá canton, province of Chimborazo, period 2019, seeks to propose the development of a performance evaluation model based on competencies to optimize the performance of collaborators in order to provide better services to the population. The research applied a combined qualitative and quantitative research approach, and exploratory and descriptive research levels, this methodology allowed analyzing all the variables that contributed to the presentation of the results, generated statistics and provided performance data, according to the research, the manipulation of the variables is semi-experimental, choosing to collect field information as the main source, in addition, survey and interview techniques were used through the questionnaire tool and the detailed analysis of each competence was implemented. The competition with the lowest level was strategic thinking with a rating of 75%, all of these results allowed us to conclude the need to take actions to improve the efficiency of the staff, recommending the implementation of the training program proposal which constitutes the basic elemment to the continuous improvement and organizational development