Estructura organizacional y desarrollo de procesos de la empresa supermercado “SU Economía Total JG” de la ciudad de Riobamba

Abstract

This research was conducted at the Su Economia Total JG supermarket in Riobamba city, Chimborazo province. This company has problems in its organizational structure and process development. It was observed that they have defects in terms of undefined organizational design, and the development of processes was not developed in a coordinated and adequate manner, which generated difficulty for all team members to perform their functions, which resulted in duplication of functions when executing any order in their job. The objective of this research work is to design the Organizational Structure and Process Development of the company Su Economía supermarket Total JG in the city of Riobamba, which will optimize resources. The methodology applied was experimental, due to the participation in the company, and the interaction with each of the team members, all this was supported by the collection of data to generate valuable information before an analysis and discussion of the results. 50% of the team members surveyed consider that it is always important to specify functions and under consideration of criteria concordance 25% mention that almost always and rarely function specifications are important. The organizational structure and development of processes within the company allowed an adequate identification to designate roles and responsibilities according to the work area