Diseño de un sistema de gestión de talento humano para mejorar la calidad operativa de la compañía Business Consulting Service Worldwide BCSW Cia. Ltda., de la ciudad de Santo Domingo

Abstract

The “Design of a Human Talent Management System to improve the operational quality of the Company Business Consulting Service Worldwide BCSW Cía. Ltda., of the city of Santo Domingo” aimed to strengthen the control and management of the activities carried out in the organization. This research focused on the methodological approach of a qualitative study, referring to the criteria and opinions that support it. The field research was necessary to collect information through surveys and interviews with the company members to determine the level of job satisfaction and corroborate the absence of a Human Talent Management system. The proposal founds on the design of the Human Talent Management System carried out in the study and analysis of the processes contributing to the growth of the company and the personnel. All these aspects will improve the operational quality of the company and efficiently meet the organizational objectives. It is recommended that the company develop a set of processes that allow the management and control of Human Talent to increase its productivity