Evaluación del desempeño del talento humano de la COAC Minga Ltda., en la provincia de Chimborazo, período 2021

Abstract

The present work of curricular integration called "Performance Evaluation of the Human Talent of COAC Minga Ltda., Province of Chimborazo, period 2021", had as purpose the development of an evaluation method that allowed to establish strategies of continuous improvement for COAC and therefore the fulfillment of organizational objectives. The methodology was based on the application of job satisfaction surveys to workers, an interview with COAC's general manager, in addition to the diagnosis of the current situation of the cooperative through a SWOT matrix, which identified the lack of training and induction of workers, the lack of knowledge of evaluation tools and indicators that measure the performance of staff, in the same way that it did not have a defined and established evaluation method that guides managers to make better decisions to guide workers to better develop each of their activities. It was determined that a 360° evaluation model should be carried out, which is comprised of self-evaluation, evaluation of the boss to his subordinates, evaluation of the subordinates to the boss and evaluation among peers, through the results of the research, strategies were proposed that will contribute to improve the performance of each of the COAC's collaborators, guiding them to fulfill each of the goals established in their jobs. It was recommended to the manager to apply the present proposal since it will optimize the time and performance of the workers, reducing costs and unnecessary expenses that affect the profitability of COAC, allowing the cooperative to have a highly qualified personnel that fulfills each of the functions entrusted to them