Plan de desarrollo organizacional para la microempresa la Riobambeñita

Abstract

The objective of this research work was to design an organizational development plan for the microenterprise "La Riobambeñita" in the city of Riobamba. Among the problems that were found, it was noted the lack of a structural organization chart, mission, vision, goals, functions manual, internal control regulations, and training programs, so this topic was feasible. For the development of the theoretical framework, the definitions of several authors directly related to organizational development were reviewed. In the methodology, descriptive and exploratory techniques, inductive-deductive methods, interviews, surveys, and observations were defined, allowing the collection of as much information as possible to develop the proposal. In Chapter 3, Framework of Results and Discussion of Results, each element that allowed the creation of the organizational development plan was processed, providing the microenterprise with an identity and establishing goals that will enable the gradual development of the microenterprise based on the diagnosis, where the lack of a structural organization chart, objectives, internal control regulations and the lack of administrative processes for human talent were evidenced. In conclusion, due to the absence of these elements, "La Riobambeñita" has carried out its business activities in an empirical way affecting its business development, so it is recommended to socialize the mission, vision, goals, place them in visible places so that it is of general knowledge, implement the structures and plans to meet the goals based on the commitment of the entire microenterprise