Propuesta de un modelo de gestión logística para la empresa Tramaco Express Cia. Ltda. de la ciudad de Riobamba

Abstract

The objective of this research project, called Proposal of a Logistics Management Model for the Tramaco Express Company in the city of Riobamba, was to develop a Logistics Management Model to improve the company's distribution process. For the development of the logistics model, interviews and surveys were conducted with customers and personnel working in the company to learn about the current situation of the merchandise distribution process and the company's problems. The purpose of this analysis was to determine the issues that the company has when making deliveries. With these results, a logistic model was created with flow charts, checklists, and merchandise delivery guides for the company's different processes. The logistics model detailed the need for more knowledge about logistics on the part of the personnel working in the company, the delays in deliveries and customer dissatisfaction, and the detail of the activities that each of the areas must follow to meet the company's objectives. It is recommended that the company make use of this model to measure the company's productivity level to improve and optimize management.