“Modelo de gestión por procesos para la secretaría académica de grado de la Escuela Superior Politécnica de Chimborazo, período 2022.”

Abstract

The objective of this research work was the design and application of a Process Management Model for the Academic Secretary that will be applied in the Polytechnic School of Chimborazo, so it began with a detailed analysis of its problems, later the information was collected, with a survey applied to the Career Coordinators and Office Analysts of the Polytechnic School of Chimborazo, followed by an interview with the Academic Secretary, obtaining as a final result the acceptance of the design and development of a process management model which seeks to improve efficiency, quality and therefore obtain better results from the drawbacks found within the academic management processes presented by students and thus be able to satisfy each one of them. Finally, the detailed structure of the management model by processes that will be applied within the Academic Secretary itself was presented, which contains: the object, the scope of application, regulations or reference documentation, process sheet, flow charts, procedures sheets, and deadlines, related documents, and indicators. For this reason, it is considered that its application will help improve the time in the activities provided by the department, whether they are in the process of audits, mobility, or academic management, and improve the results within the degree rate, internal mobility, and administration within. polytechnic activities. Finally, it is recommended to carry out correct management of the management model that involves all the members of the Academic Secretariat with the purpose of enforcing its institutional objectives.