Diseño del manual de procesos administrativos de la empresa G&S Ingenieros Cia. Ltda. – Latacunga

Abstract

This research project aimed to design an Administrative Processes Manual for the company G&S Ingenieros CIA. LTDA- Latacunga to improve work performance, for which a study was conducted to know the current administrative situation of the institution. Therefore, the research methodology implemented was based on a mixed approach, field, and documentary to identify and describe the necessary elements for the development of the manual of administrative processes that contribute to determining strategies to help solve the problems identified in the company, the same that may be quantifiable through field research tools and techniques such as the survey applied to each of the employees and the general manager of the company. As a result, it was found that the institution needs more strategic planning to direct and control its activities and optimize its resources; likewise, the lack of an adequate strategic direction has led to a progressive decrease in work performance. Therefore, it is necessary to design a process manual containing: a manual of functions, responsibilities, procedures, process map, and their respective flowcharts to improve the work performance of its employees and, therefore, the quality of service provided, achieving satisfactory results by meeting objectives and goals previously set. Hence, its prompt implementation is recommended.