Reestructuración organizacional de la caja solidaria “Nueva Visión”, en la ciudad de Quito, provincia de Pichincha, período 2020

Abstract

The objetive of the present investigation was to desing a proposal for the organizational restructuring of the Caja Solidaria de Ahorro y Crédito “Nueva Visión”, in the city of Quito, province of Pichincha, period 2020, which contributed to, strengthening the administrative and operational management focused, in aspects of performance, attitude, ability and staff competencies. Through the result obtained by applying the research method of the survey and interview to all the administrative, operational, and support staff of the organization, it was possible to demostrate disorganization, ignorance, and uncertainty in the development of activities, derived from the lack of an organization manual in which the functions, responsibilities, hierarchical level, authority relationship, dependency relationship, competency profile and procedures of each activity are defined. In this sense, the present investigative work had the purpose of designing and preparing the organization manual, which contains the manuals of history, classification of positions, functions, and procedures, within them, the historical review, mission, vision, structural organizational chart, hierarchical level, structural relationship, position profile, number of positions, leve lof requirement, funtions, procedures, required training, academic knowledge and other elements that allowed improving the administrative and operational management of the organization