Plan organizacional para la empresa “Panamatex” de la ciudad de Riobamba provincia de Chimborazo, periodo 2022-2027

Abstract

The organizational plan for company “PANAMATEX” in Riobamba city, Chimborazo province, period 20022.2027, focused on the development of business activities because management was done empirically. Therefore, the objective of this research was to carry out a situational diagnosis to establish processes and procedures that allow the development of functions aligned with the company's activities. In the research a quantitative and qualitative methodology was used, instruments such as surveys were applied to the 16 collaborators and the interview with the general manager, as well as a situational diagnosis, was made through the SWOT matrix, where it was determined that the collaborators do not know the mission, vision, business values, do not have current legal regulations to perform daily activities, lack of knowledge of their functions due to the lack of a manual, causing the processes are not met in real-time causing dissatisfaction by customers which generates a decrease of institutional economy. To solve these problems, a proposal was developed to design a business philosophy with legal norms to regulate the activities and thus improve the work behavior in each of the areas, for this purpose a structural organization chart was drawn up describing the functions of each worker, as well as administrative manuals, which will help to improve the business activities to determine the activities that will improve the institutional management, thus achieving the goals and objectives set, optimizing efficiently the resources that the organization has, allowing in the future to obtain better economic results and achieve a transcendental position in the market through proper decision making.