Diseño de un manual de organización para el funcionamiento de la empresa municipal de la terminal terrestre del cantón Cañar - EP

Abstract

The main objective of this work was to design the organizational manual of EMUTTEC - EP, through the identification of processes necessary to improve the administrative management and the adequate structuring of an organizational manual for EMUTTEC - EP, which contains necessary information about the tasks and responsibilities of each job. We started with the diagnosis, using a survey as a technique for collecting information, which was applied to both administrative and operational personnel. With the information collected, the internal and external analysis was carried out, and the prevailing variables were identified, which showed that the organization has weak internal strengths, however, it has favorable opportunities in the environment in which it operates. This research was conducted to solve a problem caused by the absence of an organizational manual in EMUTTEC - EP, the direct beneficiaries of this research will be managers, employees and users, the research work was conducted based on documented research and field work, in which the problem was highlighted. The organizational design was focused on taking advantage of all the qualities of each area of the company and its collaborators. As well as achieving the goals set by the organization in a more effective, efficient, optimistic and organized way.