Desarrollo de una aplicación web para la gestión de paquetes turísticos de la asociación Guayusa Runa.

Abstract

The Guayusa Runa Association seeks to improve its management system for reservation procedures aimed at its customers. Manual execution of records has caused problems that impact the fluidity of these processes. To solve this situation, a curricular integration project has been undertaken focused on developing a web application to manage the tourist packages offered by the association located in the Pastaza canton of the province of Puyo. This project has been carried out using the agile SCRUM methodology, with planning, development and closure phases. In the initial stage, 7 technical and 16 user stories were defined. In the next phase, the system was modeled following the Model View Controller (MVC) architectural pattern and user interfaces were designed. The final stage concluded with the presentation of the final version of the system, shown through images of the interfaces for users and administrators. The study sample involved 30 users and 4 administrators, who were assigned specific tasks in the system. The usability evaluation was based on the effectiveness, efficiency and satisfaction indicators established in the ISO 9241-11 standard. In terms of effectiveness, the percentage of tasks completed compared to the total tasks assigned was calculated, with 77.22% for users and 97.5% for administrators. Regarding efficiency, the times spent by users and administrators for specific tasks were measured using a stopwatch, with an efficiency of 72.10% for users and 80.75% for administrators. Satisfaction was evaluated with a SUS questionnaire, getting 80.83% for users and 88.75% for administrators. In conclusion, the system demonstrated acceptable usability, with percentages in each metric within the acceptance range according to the ISO standard.