Rediseño de los procesos administrativos – financieros para la cooperativa de ahorro y crédito “cámara de comercio Riobamba” ltda., Provincia de Chimborazo, año 2023

Abstract

The Savings and Credit Cooperative "Cámara de Comercio Riobamba" Ltda., does not have processes according to segment 3, therefore, it is necessary to implement Administrative-Financial processes to continue complying with its daily activities according to the Law. The objective of this research was to "Redesign the administrative-financial processes for the savings and credit cooperative "Cámara de Comercio de Riobamba" Ltda. through an internal investigation, adapting the cooperative's processes to segment 3". The methodology used had a qualitative approach, a non-experimental design was used since there was no manipulation of any variable and its development had a determined time; the population in study were the workers of the cooperative, being fundamental an investigation of exploratory, descriptive and explanatory way to obtain the respective information through methods, techniques and instruments among which an interview directed to the administrative part and the survey applied to all the workers of the cooperative were carried out. Through this methodology it was possible to determine that the Administrative-Financial processes of the cooperative are not according to its segment and workers do not know what activities are according to their area, also in relation to the information collected was detected that not all study the manuals to perform their activities; with the respective analysis concludes that the Administrative-Financial processes if they need a redesign to facilitate the work in the cooperative and perform activities in an orderly manner, and it is recommended to implement the proposed processes for development and growth of the cooperative.