Metodología para la Implementación de la Norma ISO 9001-2008 en la Gestión de Calidad para los Niveles de Apoyo y Operativo del Gobierno Provincial de Chimborazo.

Abstract

The thesis titled Methodology for the norm ISO 9001-2008 implementation in the quality management for the support and operation levels of the provincial government of Chimborazo, carried out at the human talent unit of the GADPCH (Decentralized Autonomous Government of the Chimborazo province) in Riobamba city whose competences agree with the COOTAD (Organic code of territorial organization, autonomy and decentralization),determined the necessary processes for the quality management system in the support and operation levels, through an inventory and characterization of processes based on norms, contributing to the development of the quality manual and procedures. This is a proposal based on an analysis of the initial situation with a philosophical framework of the organization. The used techniques were given according to the information collected through interviews to the people responsible for the processes. The compatibility tables focused on the requirements of the norm ISO 9001-2008 resulted in 49% of the institution accomplishing these requirements, 12% satisfies partially and 39% does not accomplish it, showing the need to implement an adequate quality management system based on these norms. The proposed quality and procedure manual will help develop a quality management system based on directed processes to strengthen the institutional management model. It is recommended to implement the methodology of the norm ISO 9001-2008 to a better obtainment of the objectives stated by the organization.