Diseño de un Sistema de Gestión de Calidad basado en la norma ISO 9001:2008 para la Empresa Puebla Chávez y Asociados Cía. Ltda. de la ciudad de Riobamba

Abstract

The organizations seek a continuous development to improve their internal management emphasizing the quality of the entire organization. To meet this goal there are recognized quality standards in the country as the ISO Standards, which are a guide for implementing a Quality Management System in companies, which allow them to obtain an efficient and effective management of its activities to achieve customer satisfaction and subsequently perform a quality audit to achieve ISO certification. Puebla Chavez and associates is a company dedicated to the marketing on line of lubricants and construction materials. From the requirement of a detailed management to the current situation of the company where it was found that it was needed to increase the satisfaction of their clients through the application of staff surveys company analysis. After conducting a literature review regarding Quality Management System is able to propose a methodology based on the ISO 9001:2008 consisting of eight stages in which interviews were conducted with staff to collect information on the processes responsible, and accountable resources involved in the activities of the company. This activity allowed the involvement and active participation of staff in the development of the Quality Management System. Then, processes and records are documented, the Quality Policy and Objectives found in the Quality Manual that will serve as guidelines for the implementation of Quality Management System was elaborated.