Diseño e implementación de un manual de procesos y procedimientos, basado en la Norma ISO 9001-2008, para la unidad de adquisiciones de la Escuela Superior Politécnica de Chimborazo, ciudad de Riobamba, provincia de Chimborazo

Abstract

This thesis research is mainly based on the design of processes and procedures as well as the description of each of the activities to improve management in the Acquisition Unit of Escuela Superior Politécnica de Chimborazo, Riobamba city, Chimborazo Province. The overall objective of this thesis research is to design a manual of processes, the optimization of the managements of the Acquisition Unit of Escuela Superior Politécnica de Chimborazo, Riobamba city, Chimborazo Province. The design a manual of processes was based on ISO 9001-2008, the Organic Law of the National Public Procurement System and General Regulations of the Organic Law of the National System of Public Procurement, which allowed me to design activities in order to generate the optimization of resources, materials, financial, time and so meet the objectives that regulating the unit. On the development of processes manual, were used Techniques through surveys and interviews to obtain information. It began with the characterization of processes through information gathering, the same that served as reference for designing the procedures of the manual. To finish, it delivered the Manual of processes as a management tool to improve compliance with the objectives and also includes the conclusions and recommendations that the Procurement headquater should consider for improving the managements.