Implementación de buenas prácticas de turismo sostenible en el centro de turismo comunitario Sinchi Warmi en la parroquia Puerto Misahuallí, cantón Tena, provincia de Napo

Abstract

This research proposes: to implement good practices for sustainable tourism in the “Sinchi Warmi” Community Tourism Center (CTC) from Puerto Misahuallí parish, Tena Canton, Napo province; It was developed base don the methodology proposed by the Ecuadorian Institute of Normalizacion (INEN) according to the estándar: Integral Quality Management System, Environment, Safety and Health at Work, sub-sector of tourist accommodation. This process was carried out from the initial investigation and initial evaluation phase to the ex post evaluation of the implementation in the company named “Sinchi Warmi”, which is categorized by the Ministry of Tourism as: Community Tourism Center. A task forcé was set up to implement the process, as well as its visión, misión and objectives. The criteria to be implemented were strategically prioritized givig a total of 51 criteria implemented in the company. These actions allowed to reach the percentage of compliance with the estándar by 84%. Which exceded the minimun score established by the standard. The development of team activities allowed to “Sinchi Warmi” company from San Pedro de Misahuallí community in Napo province with 16 members belong to the Kichwa Nation from the Amazon región to obtain the distictive “Q” nacional certification. This certification will help to improve business performance and increase the value chain and also it will reduce production costs, improve its image and promotion of the company.

KEYWORDS: Community Tourism, sustainable tourism, business performance, national certification