Diseño de un modelo de gestión administrativo en base a la aplicación de la Norma ISO 26000, aplicado a la Cooperativa de Ahorro y Crédito “Minga Ltda”, oficina matriz de la ciudad de Riobamba, provincia de Chimborazo, período 2014

Abstract

The Credit Unions have taken a great importance within the Ecuadorian financial system and that over time has been possible to demonstrate the impact that cause them in marginal urban and rural sectors of the country; to be the source of economic and social development of the same, the importance of the cooperative sector in the national economy necessitates that these organizations internal management mechanisms that tend to build strong and sustainable financial institutions are implemented. Right now these organizations are beginning to raise the idea of implementing a management model that is friendly and Administrative socially responsible with the environment in which it operates such as the credit union “Minga Ltda.” which aims to have a valid tool in a promotion to competitiveness, because at the present time the organization does not have such tools that help drive their business in an efficient and effective way to obtain the expected economic returns and at the same time meet their social responsibility to the environment in which it operates. Having identified the problem raises a theoretical framework with externalized definitions of various authors supporting this research. To analyze the current situation of internal and external environment of the cooperative under study have employed various techniques of data collection, which have identified the lack of essential tools that will guide the institution in the development of its activities and legal compliance of the same. Below is a proposed solution to the problems found in the analysis of the organization, to develop the necessary instruments in administrative procedures under the permise of the ISO 26000 Social Responsibility, which will guide managers and operational staff in the performance is built efficient and effective each of its functions. This research is an alternative to improve the development of cooperative activities, providing the necessary solutions for an efficient and socially responsible administration.