Formulación de un programa de gestión administrativa para las Ventanillas Rurales Cooperativas VRC de la Cooperativa de Ahorro y Crédito San José Ltda., de la provincia Bolívar período 2012

Abstract

This research is “Formulation of an Administrative Management Program to Cooperative Rural Windows (CRW) of Credit Union San Jose Ltda, in the province of Bolivar in the year 2012”. The objective is to identify and better processes, to determine benefits of the management program to members and institution. The use of economic resources given by this Credit Union Through applications of surveys to members of CRW, the capacity to save money and incomes that a family has were identified. The existence of the Credit Department CRW was determined through operative coordinators. Formulation of an Administrative Management Program CRW proposes to design strategies of saving and inversion, to train staff about dealing with the people successfully, to appoint representatives of groups that manage staff properly. It will let form places of service to give financial products of saving and credit in the rural area and others around. General Manager is recommended to apply this Administrative Management Program which will be positive. It will produce more loyalty, communication and confidence among member of CRW. Resources will be used much better and support socio-economic development, and as a Credit Union to be more competitive in the Financial in the System through the highest satisfaction of members´ needs.