Diseño del sistema de gestión integral basado en las Normas ISO 9001:2008 y 22000:2005, para la Panadería y Pastelería “Indupanes” de la ciudad de Riobamba para el año 2015

Abstract

The present research aims to design a comprehensive management system for a Bakery Shop “Indupanes”. This work aims the company to offer its customers a quality product and food safety. In nthe first instance a diagnosis was made in the company, to determine the current situation of the same, identying non – compliance with the ISO 9001:2008 y 2000: 2005. Subsequently, the policy and objectives of SGI were developed, on which the design of the entire system was performed, the business process were also identified and classified into strategic, operational and support processes to define the interaction between them and designing macro – processes. In addition, the documentation requirements were determined, and procedures, records, and other documents required for each of the processes were developed. Consecutively they applied the five preliminary steps and seven principles set in the Codex Alimentarius, the development of the HACCP System allowed to establish two CCPs, one of them is baking, considering as a heat treatment to ensure the safety and quality of bread, and the second PCC is the pre- cooling packaging, which avoids creating conditions for the growth of micro- organisms. For each of the PCC their respective limits, monitoring procedures, corrective actions, verification procedure and their respective records were established. It is recommended to apply SGI and socialize at all levels of the company and involve suppliers.