Sistema de gestión por procesos, para la Empresa Pública Escuela de Conducción ESPOCH CONDUESPOCH E.P., de la provincia de Chimborazo, cantón Riobamba, para el año 2016

Abstract

The present research is aimed to design and implement a “Process management system for the public company ESPOCH CONDUESPOCH EP Driving School, of Chimborazo province, Riobamba Canton during 2016”, it was made with the purpose of improving the processes that employees perform daily ensuring the efficiency of the company’s activities. The starting point for the development of the management system was base don the documentation by processes methodology, which consists of collecting all the necessary information such as the activities and procedures of the organization, which serverd to know more deeply the current situation and thus to achieve a positive alternative that contributes to improve the functions of the employees. The proposal starts from the diagnosis of the entity, it shows how the activities of each of the company’s procedures are executed spontaneously, so that a correct management and ordering of resources is posed, increasing the efficiency of the employees where will reflect a better work environment, reducing unnecessary efforts and costs that were carried out previously, with an effective implementation that allows raising the capacity of reponse to the citizen, fulfilling the expectations and needs of people. It is recommended that you periodically record the activities of the organization, with the purpose of maintaining the data of this manual updated.