Diseño de un modelo de gestión del talento humano basado en competencias para la Cooperativa de Ahorro y Crédito “Acción y Desarrollo Ltda.” del cantón Riobamba, provincia de Chimborazo

Abstract

The present research work design of a Human Talent Management Model with the Cooperative of Savings of Credit “Action and Development Ltda.” From the city of Riobamba, Province of Chimborazo, which purpose is to contribute with the Cooperative to improve the labor performance in each of its workers. Surveys were applied to the collaborators of the Cooperative in the head office and agencies. In the same way an interview was conducted with the Manager and Administrative Head, in order to obtain information on the management of Human Talent in the institution. The results obtained were that the cooperative do not have parameters of control of the workers’ performance, a diagnosis of human talent status has not been carried out, there is no analysis and description of positions by competences, nor is the selection of personal based on competencies, It can finally be noted that there is no commitment on the part of the collaborators with the cooperative. The human talent management model helps efficiency and effectiveness in the performance of the cooperative’s personnel functions and will lead to the continuous improvement of financial services.