Propuesta de un sistema de procesos productivos y administrativos para elevar el rendimiento de los trabajadores de la Empresa WBM Arquitectura y Bienes Raíces de la ciudad de Riobamba, período 2013-2014

Abstract

This research generated a proposal to improve processes and yields at "WBM Architecture and Real States". It was based on surveys and observations of the current processes that the company has. Prior this research it had a system of vertical functional organization that currently does not allow the business growth. The research objectives are to obtain better yields and less waste of time. For this it has developed a Manual Process (describing strategic, key and support). This manual will serve as a starting point to find the best strategies, processes and outcomes. Among the strategies that can be recommended to improve quality levels in the company we have: JIT, Machine Maintenance, and 5 'S. For the implementation of these strategies it has been conducted constant interviews with employees of the company to know the level of commitment to implement different strategies. When we have defined processes, objectives, and strategies to improve each of them, that the company has in its management to control the quality processes. Thus we can demonstrate the importance of working based on a process management to describe, qualify them and improve them.