Herramientas de inteligencia emocional para la gestión empresarial en la COAC Educadores de Chimborazo Ltda

Abstract

This research aims to analyze the tools of emotional intelligence to improve corporate governance in the cooperative educators of Chimborazo; to improve the quality of business and labor management. Descriptive and exploratory research was used, to do so, parameters of qualitative type were considered, surveys were conducted to obtain as results difficulty when making decisions with 50%, have emotional changes with 29% frequently not ashamed when they make a mistake 36% and seek excuses to escape situations distressing them with 29%. With the findings it could be concluded that the implementation of activities such as: To promote teamwork, with dynamic addressed to employees, the same will be group activities, making these dynamics in emotional tools of each participant, facilitate self- assessment of their individual skills through creativity indicators; thus allowing to improve the producibility of the company and the work environment and their willingness to provide customer support. It is recommended the implementation of emotional intelligence tools using games to break the monotony labor, improving the psychological, social level and producibility of the company.