Propuesta de un modelo de gestión para la Dirección Municipal de Tránsito, Transporte Terrestre y Seguridad Vial del cantón Guano, provincia de Chimborazo

Abstract

The purpose of this present graduation work is to propose a management model for the Municipal Department in charge of traffic, land transportation, and road Safety of Guano Canton, province of Chimborazo, to meet the needs of the population. The research used surveys that served to have the baseline of the graduation work, it should be mentioned that interviews were conducted, surveys were applied to key people, human talent of the institution, service users and the transport sector, resulting in the vital need to establish a management model that facilitates and assists in the administration and operation of management, since 94.12% of employees indicate that it is necessary to make a management model. In addition to training human talent as in 92.96% of users indicates that the care offered by the Municipal Traffic Office is not efficient. It is concluded that based on the analysis of the fieldwork, a management model is proposed for the various processes carried out by the officials, through which it will improve the agility in the procedures developed by the users in the facilities of the Municipal Department in charge of traffic, land transportation, and road Safety of Guano canton. It is recommended to correctly assign responsibilities to each of the institution's staff, which will improve the service provided to the user in the institution.