Diseño de un sistema de gestión de la calidad basado en la Norma ISO 9001:2008 para el G.A.D Parroquial Rural “San Juan”, cantón Riobamba provincia de Chimborazo

Abstract

The purpose of the following research was to implement a quality management system design based on ISO 9001:2008 Norm for “San Juan” rural-parochial municipality, taking into account that the success of a quality system is to keep the procedures documented through an approach based on processes. With the application of techniques such as ISO 9001:2008 compliance checklist for “San Juan” rural-parochial municipality and a SWOT analysis, it was possible to determine the current situational analysis which evidenced the lack of documentation, procedures, and quality control which guaranties the efficiency of a quality management system. Based on the current need, the quality manual describing the requirements established by ISO 9001:2008 norm for a quality management system was designed, thus causing “San Juan” rural-parochial municipality fulfills the customer´s requirements and expectations in an appropriate way: keeping its processes under control and solving quality problems to achieve the main objective that is the customer´s satisfaction. Real and quantifiable polices, objectives and goals were established, for this a quality register reflecting the activities and the quality system compliance was designed determining the inhabitant´s disagreements and complaints.