Diseño de un plan de mejoramiento continuo para la atención al usuario en el Gobierno Autónomo Descentralizado Municipal de Carlos Julio Arosemena Tola, Provincia de Napo.

Abstract

The main objective of this paper is to design a plan for continuous improvement for the customer’s attention at Decentralized Autonomous Municipal Government Carlos Julio Arosemena Tola, Napo Province, this will allow to improve the costumer´s attention area. The methodology used was exploratory and descriptive type, field investigation, literature, the information was compiled through a questionnaire and observation sheet, revealing essential data for analyzing the events. The development of the proposal is consolidated in the diagnosis of the current situation in the municipality allowing to detect weaknesses in the customer’s attention area. The obtained results demonstrated a considerable decrease in the assessment on a good customer’s attention, therefore this paper proposes to design two strategies that will help to improve in the customer’s attention area of the municipality Carlos Julio Arosemena Tola.