Plan de mejoras a la calidad del servicio al usuario del Gobierno Autónomo Descentralizado Municipal de Tena, provincia de Napo, Período 2015.

Abstract

This degree work has as a goal The Improvement Plan Design for the Quality Service User of Decentralized Autonomous Municipal Government of Tena, Napo province period 2015 to propose improvements of customer service. The methodology were surveys to internal and external users. To determine the need for an institutional self- assessment that would achieve the goals in the improvement plan. The development of the master plan contains strategies such, training in human relations and steps are aimed at the integration of staff from his post at the institution the increase and maintenance efficiency, as well as their personal and professional development in the state. As research results the development process improvement actions, so the plan will become a tool for analysis and at the same time a research tool was determined. It is recommended to put into practice the proposal made to improve the quality of customer service by the Decentralized Autonomous Municipal Government of Tena and engage officers for compliance. Socialize improvement strategies officials of various departments to achieve full support for the activities to be carried out.