Formulación de un modelo para la administración del archivo activo de secretaría de la Dirección Provincial de Salud de Orellana, Cantón Francisco de Orellana, provincia de Orellana.

Abstract

The present paper is about the administration model formulation of active filing of the secretary’s office of Provincial Health Direction of Orellana, Francisco de Orellana canton in order to improve organization and classification of the documents so that they can be found fast and opportunely. In addiction, these documents will be protected from deterioration and loss because these ones are sources of information and supporting evidences of the administrative duties carried out by the institution. It was possible to realize that there is no a filing system to find the documents and facilitate the documents required by the users. The filing system implementation improves the quality of the processes and services that enterprise gives to the internal and external users. That is why it is concluded that it is indispensable for the institution because it searches the continuum improvement to offer its services with quality and effectiveness. The objective is to implement the active-filing system in the secretary´s office so that internal and external users can be assisted efficient and affectively and apply the proposal matrixes to manage the file and the documents in a better way.