La gestión administrativa secretarial y su incidencia en el servicio al usuario en la Secretaría de la Unidad Educativa Baños, de la ciudad de Baños de Agua Santa, en el período 2016.

Abstract

The present research is focused on the “Admistrative and Secretarial Management and its incidence on the customer service in the secretarial of the Educational Unit Baños, of the city of Baños de Agua Santa.” The main objective is to define strategies that allow the administrative assistants interact in management of service to the user and correct secretarial management, this is through the use of information and communication technologies. In this work was used the field research with the purpose of collecting information that allow it to obtain real data through surveys applied to users, administrative assistants and the interview with the principal of the institution, achieving know the shortcomings and needs for change for a better institutional development. The proposal is oriented at designing strategies for the secretarial activity, to improve the service to the user in the Educational Unit, this is through updating knowledge of its staff, where the implementation of workshops, courses, seminars and training on attention to user, management of technological tools, file management and human relations, will promote the development of the Institutional image. Getting in this research favorable results, this is due to the willingness of authorities and users who viewed objectively the application of this research work.